Travel Guide: The Information Society
Saturday, May 15th, 2004In the early days of the PC, the ideal of the Information Society was frequently portrayed as an electronic version of the omniscient butler Jeeves in PG Wodehouse’s famous parodies of English privilege.
Unfortunately, in the real world that has unfolded, the e-Jeeves pretenders are little more than gadgets of convenience that usually require a steep learning curve for the non-technical user. Today’s vision of the Information Society is instead based upon a set of transactional services that automate the process of exchange of value in a society. So banks become fully automated, government services become e-governance, and medical and prescription practices become managed on a large scale by information processing tools.
A primary goal of the Information Society is to build a more intelligent knowledge community that can utilize its human and natural resources optimally and fairly. Gadgets, by comparison, are simple “eye-candy” of the Information Age.
The use of hardware and software is essential for building the Information Society. This means affordable hardware and software for users together with high performance enterprise technologies for services and infrastructure. Proprietary software vendors, including Microsoft, have claimed that their efforts have in fact produced affordable computing for the masses. They have enabled the commoditization of consumer oriented software as well as hardware products. While this may have been true in the initial era of the PC, proprietary software is no longer the driver of further commoditization. Quite the opposite. Except for the monitor, proprietary software forms the single largest cost of the standard PC today.
The apparent battle between Open Source and proprietary software for supremacy in the Information Society is a reflection of the eternal tension between public and private interests. What then is the optimal balance of this tension in the Knowledge Society?
Pragmatically, the optimal balance varies according to the state of development of the economy striving to achieve an Information Society. In advanced economies with substantial knowledge-based infrastructure and discretionary wealth, there is a tolerance for and even encouragement of private interests in the form of costly commercial software. In developing economies, there is every incentive to pirate the software and tools used by the more advanced economies. While appearing to save money, pirated tools do not encourage developing economies to build the skills needed to generate the framework of an Information Age for themselves. Software piracy forms a vicious circle of dependency which leads to an inability to metamorphose the economy into a Knowledge Society.
Even in the global economy, only Open Source software is continuing the pressure of commoditization. In contrast, proprietary software has established a threshold of cost that serves to inhibit the spread of tools needed to cultivate the Information Society in the least advantaged segments of both developed or developing economies.
Nonetheless, given sufficient wealth, proprietary software today can provide demonstrable benefits. But the misuse of proprietary software can wreak havoc upon even the wealthiest of its beneficiaries. Worse still, it can utterly destroy the ability of a developing economy to advance! Such abuse is demonstrated in the frivolous litigation encouraged by software patents and copyright claims and by arbitrary and usurious licensing.
Proprietary interests claim that the failure to protect Intellectual Property is a negative incentive to the creation of valuable products and technology. For some this is undoubtedly true. For others, valuable products may be created incidentally as by-products of larger projects like medical research or space exploration. For still others, protection of public interests provides higher motivation. Despite some polemical rhetoric, a diversity of motivations must find a balance in the healthy workings of society. So the Information Society must be based on checks and balances that prevent the abuse of privilege while encouraging the welfare of all. This is where OSS fits in like an hero born to redress the imbalance of a dissolute age.
OSS helps level the playing field between proprietary solutions and cheaper, collaborative and non-exploitative solutions. It also level sets competing proprietary vendors. Proper checks and balances can accelerate progress toward the Information Age for everyone.
